When you shop at a participating outlet and the merchant has no small change, the change is credited directly to your InnBucks wallet instead of being given as cash. You can spend it, send it to other users, or withdraw it later.

Download the InnBucks app from the App Store or Google Play, install it, and tap “Register”. You can also register from any cellphone using our USSD code.

A registered cellphone number in your name and a valid Zimbabwean National ID or Passport. Some account levels also require proof of address.

You must be at least 16 years old, as confirmed on your National ID or Passport.

No. Each customer may only hold one InnBucks eWallet.

You can top up by depositing cash at any InnBucks Microbank branch or Agent, by choosing to receive your change digitally when shopping at a participating outlet, or by receiving money sent from another InnBucks user.

Visit any InnBucks Microbank branch or authorised Agent, give them your registered cellphone number, and they will deposit USD funds directly into your eWallet via the Point-of-Sale (POS).

An InnBucks Agent is an authorised partner that offers cash-in, cash-out and other InnBucks services on our behalf. See our agents page or call our support team for the nearest Agent.

Yes. InnBucks can be accessed via our USSD code from any cellphone, including non-smart phones. Contact our support team for the current USSD code.

Open the app, tap “Send Money”, enter the recipient’s registered InnBucks cellphone number and the amount, then confirm with your PIN. The recipient is credited instantly.

Always double-check the recipient’s number before confirming. Once a transaction is sent it cannot be reversed automatically. If you sent to an incorrect or inactive number, contact our support team immediately and we will help you investigate.

Open the InnBucks app, tap “Pay”, then either scan the merchant’s QR code or enter the purchase code shown at the till. Confirm the amount and authorise with your PIN.

Yes. Share the purchase code with your friend, and they can enter it under “Pay” in their app to settle the bill on your behalf.

Open the app, tap “Bill Payments”, choose the biller, enter the account number and amount, and confirm with your PIN. See the Bill Payments page on our website for the full list of supported billers.

Visit any InnBucks Microbank branch or authorised Agent with your registered cellphone, request a cash-out, and authorise the withdrawal with your PIN. Withdrawal limits apply in line with RBZ regulations.

A fee is deducted from your wallet at the time of each transaction. Government taxes such as the Intermediated Money Transfer Tax also apply where relevant. Current fees are published in the app, on our website, and at Microbank branches and Agents.

Transaction limits are set in line with Reserve Bank of Zimbabwe (RBZ) regulations and your account level. View your current limits in the app under Settings → My Account.

Open the app and your balance is shown on the home screen, or tap “Balance Enquiry”. You can also check your balance via the USSD code.

Open the app and tap “Statement” to see a summary of recent transactions. You can also request a printed or emailed statement from any Microbank branch.

Open the app and go to Settings → My Account. Your account number is displayed there.

In the app, go to Settings → My Account → Change PIN. You will need your current PIN to set a new one.

You can reset your PIN directly from the InnBucks app or via the USSD code. If you cannot reset it yourself, contact our support team for help.

Contact InnBucks support immediately so we can block access to your account. Call us, email [email protected], or message us on WhatsApp at +263 781 331 731.

Notify us in writing — by hard-copy letter or email to [email protected] — and our support team will update your registered number after verifying your identity.

Most failed transactions are auto-reversed within a few hours. If you don’t see your funds returned within 24 hours, contact our support team with the transaction reference number and date.

Call our support team and ask for your account to be blocked. They will verify your identity and block it immediately.

Call our support team. After identity verification they will reactivate your account.

Your account can be inactive for 60 days at no charge. After that, an account-maintenance charge of 1% per month is levied for two months, after which the account is permanently closed.

Email: [email protected] · Phone: +263 8677 569 569